Christmas At Rich Tone Music

Posted on 12th December 2019 by

We would like to thank all our customers for their support through 2019, and as the year draws to a close, here is some essential information for the busy Christmas Season!


Christmas Delivery & Shipping Info

Need your items in a hurry??

Be sure you upgrade to our DPD courier service – it is a next working day service, tracked and signed with 1 Hour Delivery window.

Pick Your Delivery Day

You can select a convenient delivery day at check out, as long as you are using a courier service. Depending on the item you order, a list of delivery dates will be made available to you. The daily shipping cut off is 2pm.

IMPORTANT – Last Shipping Days For Christmas

Last shipping dates for UK Mainland Orders:

  • Small accessories, strings straps, leads, etc via ROYAL MAIL – order by WEDNESDAY 18TH DECEMBER 12pm
  • Guitars, amps, keyboards etc via DPD OR UPS Courier – order by MONDAY 23rd DECEMBER 2pm – These items will be delivered on Christmas Eve.
    PLEASE consider this is cutting it very fine should the courier have any issues in transit and we always advise ordering with plenty of time to spare – just to be safe.

All that is left to say is that we hope you enjoy a wonderful Christmas period celebrating with you families and friends!


Extended Christmas Returns

Christmas Gifts

We understand that over the Christmas period many people will be purchasing gifts for friends, family, and loved ones. Therefore, to make life as easy as possible for all of our customers, we will be extending our standard 14-day returns policy.

Please note: Our usual returns policy will still apply, meaning any purchases made will still be subject to our usual terms and conditions (available here) and items purchase in store will not be entitled to an automatic refund.

If you purchase an unwanted gift between 13th November and 24th December (inclusive) we will exchange or refund your purchase right up until 14th January 2020 (inclusive).

Please Remember

  • Any items you wish to exchange or receive a refund for must be returned undamaged and, as far as possible, in their original packaging
  • Items that are “Special Order” are subject to our usual returns policy, and not eligible for extended returns
  • Items that may entail a hygiene concern – such as earphones or microphones – will only be returned/exchanged if they clearly haven’t been opened or used at all
  • Software items may only be returned/exchanged if they remained sealed
  • If goods you are returned appear damaged or have been used in any way, we reserve the right to offer only a partial refund or value for exchange

If you have any questions or concerns, please don’t hesitate to contact us.


Christmas Opening Hours

The Rich Tone Music Sheffield Store will be open as usual Monday-Saturday 10am – 5pm throughout the Christmas period apart from the exceptions listed below:

Shop Opening Hours

    • Saturday 21st December – Open as Usual 10am – 5pm
    • Sunday 22nd December – Closed
    • Monday 23rd December – Open as Usual 10am – 5pm
    • Tuesday 24th December – Open as Usual 10am – 5pm
    • Wednesday 25th December – Closed Christmas Day
    • Thursday 26th December – Closed Boxing Day
    • Friday 27th December – Open as Usual 10am – 5pm
    • Saturday 28th December – Open as Usual 10am – 5pm
    • Sunday 29th December – Closed
    • Monday 30th December – Open as Usual 10am – 5pm
    • Tuesday 31st December – Open as Usual 10am – 5pm
    • Wednesday 1st January – Closed
    • Thursday 2nd January – Open as Usual 10am – 5pm

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Rich Tone Music Ltd is a company registered in England with company number 05285423 and VAT Number 870 3855 09