Posted on 11th December 2020 by Callum
We would like to thank all our customers for your continued support throughout 2020; it goes without saying that we wouldn’t be here without you! With so much reliance on postal services during the busy festive season, added to the strain of dealing with Covid-19 this year as well as changing shopping habits, delivery services are understandably running at full tilt and beyond this December. Here is some essential information for the rest of the month.
As has been widely reported, Royal Mail are feeling the strain this winter with “exceptionally high volumes” of post and anti-Covid measures. We use Royal Mail as our default courier for all small items (strings, picks, accessories etc).
Our delivery estimate for Royal Mail 2nd Class is currently up to 14 working days.
Unfortunately this means that this service is now unlikely to get your delivery to you before Christmas, and we will only be able to address any issues with undelivered or delayed post after 14 working days have passed. Despite the delays, we are noticing that over 99% of the orders are arriving so it’s worth being as patient as possible. But don’t worry, you can still order in time for Christmas!
Don’t worry, you can still order in time for Christmas!
You can select a convenient delivery day at check out, as long as you are using a courier service. Depending on the item you order, a list of delivery dates will be made available to you. The daily shipping cut off is 2pm. This means any orders placed after 2pm will be packed and dispatched on the next working day.
Last shipping dates for UK Mainland Orders:
PLEASE consider that this is cutting it very fine should the courier have any issues in transit, this is going to be an extremely busy day for them! We would advise ordering with more time to spare – just to be on the safe side.
All that’s left to say is that we hope you enjoy a wonderful Christmas period and can make the most of it in these unusual circumstances!
The Rich Tone Music Sheffield Store will be open as usual Monday-Saturday 11am – 4.30pm throughout the Christmas period apart from the exceptions listed below:
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Rich Tone Music Ltd is a company registered in England with company number 05285423 and VAT Number 870 3855 09