Christmas 2020 Delivery Information

Posted on 11th December 2020 by

We would like to thank all our customers for your continued support throughout 2020; it goes without saying that we wouldn’t be here without you! With so much reliance on postal services during the busy festive season, added to the strain of dealing with Covid-19 this year as well as changing shopping habits, delivery services are understandably running at full tilt and beyond this December. Here is some essential information for the rest of the month.


Christmas Delivery & Shipping Info

Royal Mail Delivery Delays

As has been widely reported, Royal Mail are feeling the strain this winter with “exceptionally high volumes” of post and anti-Covid measures. We use Royal Mail as our default courier for all small items (strings, picks, accessories etc).

Our delivery estimate for Royal Mail 2nd Class is currently up to 14 working days. 

Unfortunately this means that this service is now unlikely to get your delivery to you before Christmas, and we will only be able to address any issues with undelivered or delayed post after 14 working days have passed. Despite the delays, we are noticing that over 99% of the orders are arriving so it’s worth being as patient as possible. But don’t worry, you can still order in time for Christmas!

Need your items in a hurry?

Don’t worry, you can still order in time for Christmas!

  • Upgrade at the checkout to DPD courier service. This is a next-working day delivery, tracked and signed for with a 1-hour delivery window.
  • Click & Collect. You can reserve any item from our stock and collect it yourself from our Sheffield shop during our opening hours.

Delivery Options

Pick Your Delivery Day

You can select a convenient delivery day at check out, as long as you are using a courier service. Depending on the item you order, a list of delivery dates will be made available to you. The daily shipping cut off is 2pm. This means any orders placed after 2pm will be packed and dispatched on the next working day.

IMPORTANT – Last Shipping Days For Christmas

Last shipping dates for UK Mainland Orders:

  • DPD or UPS Courier – order by WEDNESDAY 23rd DECEMBER 2pm – These items will be delivered on Christmas Eve.

PLEASE consider that this is cutting it very fine should the courier have any issues in transit, this is going to be an extremely busy day for them! We would advise ordering with more time to spare – just to be on the safe side.

All that’s left to say is that we hope you enjoy a wonderful Christmas period and can make the most of it in these unusual circumstances!


Christmas Opening Hours

The Rich Tone Music Sheffield Store will be open as usual Monday-Saturday 11am – 4.30pm throughout the Christmas period apart from the exceptions listed below:

Shop Opening Hours

  • Monday 21st December – Open 11am – 4.30pm
  • Tuesday 22nd December – Open 11am – 4.30pm
  • Wednesday 23rd December – Open 11am – 4.30pm
  • Thursday 24th December – Open 11am – 4.30pm
  • Friday 25th December – Closed Christmas Day
  • Saturday 26th December – Closed Boxing Day
  • Sunday 27th December – Closed Sunday
  • Monday 28th December – Open 11am – 4.30pm
  • Tuesday 29th December – Open 11am – 4.30pm
  • Wednesday 30th December – Open 11am – 4.30pm
  • Thursday 31st December – Open 11am – 4.30pm
  • Friday 1st January – Closed New Year’s Day
  • Saturday 2nd January – Open 11am – 4.30pm
  • Sunday 3rd January – Closed Sunday
  • Monday 4th January – Open 11am – 4.30pm

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Rich Tone Music Ltd is a company registered in England with company number 05285423 and VAT Number 870 3855 09